We accept new orders only from care homes and other businesses buying for business purposes. We do not accept purchases by individuals or families for personal use. Please provide your care home or business name and order only if you are authorised to act for that organisation. Delivery to a care home alone does not make a personal purchase a business order. Prices exclude VAT; applicable VAT is added at checkout.

Standard gift wrapping is included in the gift’s price. Gifts are presented in a gift bag, box or wrapping paper as described for the product. Packaging varies by product. Gift codes help care-home staff identify and distribute the gifts. Contact us before ordering if a particular presentation is essential and obtain our written agreement.

We deliver by DHL. For orders received from January to September, normal estimated delivery is seven working days from order acceptance, meaning delivery to the customer rather than dispatch. Christmas orders can take longer. Contact us before ordering if delivery by a particular date is essential and obtain our agreement. If delivery is delayed, email sales@whiteboxcompany.co.uk or call 01273 009496 with your order number. We will explain delays and discuss revised arrangements, or cancellation and an appropriate refund where we cannot supply.

We deliver to mainland UK, including the Highlands, plus Northern Ireland, the Isle of Man and the Channel Islands. Please check the available delivery options at checkout or contact us for a quotation.

Delivery charges are calculated per parcel and vary by destination. The total delivery charge is shown at checkout or included in your quotation before you place the order.Free local delivery is available for eligible addresses within 5 miles of Brighton, with no minimum order value, and covers every parcel in the order using our standard delivery service. Express or timed delivery, whether inside or outside the free local-delivery area, must be agreed before ordering, with availability and any surcharge confirmed in writing.

For Christmas 2026, standard orders and cleared payment must reach us by 5pm UK time on 16 December 2026 for delivery in time for Christmas in all our delivery areas. Approved business customers retain their agreed credit terms. Bespoke Christmas deadlines are agreed individually in writing. After the deadline, contact us before ordering; Christmas delivery is promised only if we confirm it in writing. Packing and delivery may take longer during the Christmas period. We set the deadline afresh each year.

We accept card or payment link, bank transfer and cheque. All customers other than approved business customers with agreed credit terms must pay in full before dispatch. Cheques must clear before dispatch unless you are an approved business customer with agreed credit terms.

Yes. Approved business customers with agreed credit terms can pay within 30 days of delivery. Please contact us before ordering to arrange an approved account and provide the correct invoice details. All other customers must pay in full before dispatch.

Yes. For care homes and business customers, we can select standard products and wrapping to suit an agreed theme or budget. We do not add names, messages or branding to the products. Send your business name, products or gift codes, quantities, budget, delivery destination, preferred date and any dietary requirements or essential features to sales@whiteboxcompany.co.uk, or call 01273 009496. We will confirm availability, specifications, VAT and delivery charges before acceptance. Bespoke Christmas deadlines are agreed individually in writing.

Please contact us before placing the order so we can confirm the delivery arrangements and charges for each destination. Delivery charges depend on the number of parcels and their destinations.

Business purchases do not carry a consumer cooling-off right. After we send the order confirmation email, changes, cancellations and non-faulty returns require our prior agreement. Request them in writing at sales@whiteboxcompany.co.uk. We may charge reasonable, evidenced and unavoidable costs already incurred, taking reasonable steps to reduce them; there is no automatic cancellation penalty. Conditions, timing, packaging requirements and return delivery costs for an agreed non-faulty return will be confirmed in writing. This does not remove rights concerning defective or incorrectly supplied goods. Existing orders retain the terms and legal rights that applied when accepted. Read our Terms and Conditions at www.whiteboxcare.co.uk/terms-and-conditions.

Inspect deliveries and tell us promptly about damage, shortages or incorrect items; report hidden defects promptly after discovery. Email sales@whiteboxcompany.co.uk or call 01273 009496 with your order details and a description of the problem. Photographs and retained packaging may help us investigate. We will investigate and agree an appropriate remedy under the contract and applicable law. Our terms do not impose a blanket refusal of refunds or returns for faulty goods.

Our prices are in pounds sterling and exclude VAT unless expressly stated otherwise. Applicable VAT is added at checkout or shown separately on your quotation or invoice. The total payable is shown before you place your order. Mixed gift boxes may contain items with different VAT treatment, so not every box is wholly subject to 20% VAT. Delivery charges are separate, charged per parcel and dependent on destination.