LOYALTY REWARDS
For care homes and businesses: earn 1 point per £1 of qualifying product spend. Exchange 800 points for standard delivery of one parcel. See the programme terms and advance notice below.
LOYALTY REWARDS FOR CARE HOMES AND BUSINESSES
Earn 1 point for every £1 of qualifying product spend and exchange 800 points for standard delivery of one parcel. Receive a one-off 50-point joining bonus after we check your business’s eligibility.
ADVANCE NOTICE: 10% REWARD
We’re updating the White Box Care loyalty programme. The reward offering 10% off orders over £300 for 200 points will be withdrawn at 11:59pm UK time on 22 November 2026.
You can continue to claim the reward until that time. Any 10% reward voucher already claimed, including during the notice period, will remain valid until its existing expiry date and under its original conditions. Your existing points will be kept.
If you have questions, please email sales@whiteboxcompany.co.uk or call 01273 009496.
Our loyalty programme is for care homes and other business customers only. Points and rewards belong to the care home or business and must be used for its purchases, rather than for staff members’ personal benefit.
JOINING AND USING YOUR ACCOUNT
Join the loyalty programme before placing your order. Purchases made before joining do not earn points.
A business may use one shared loyalty account across its care homes. Points and rewards cannot be transferred between separate care-home or business loyalty accounts and have no cash value.
For online purchases, sign into your loyalty account before ordering. For phone, email and returned order-form purchases, provide the email address registered to that account so we can credit the correct business.
Our staff award the 50-point joining bonus manually after checking that the care home or business has not already received it. The bonus is available once per care-home or business loyalty account; separate registrations by employees do not create additional entitlement.
EARNING POINTS
You earn 1 point for every £1 spent on products after discounts, excluding VAT and delivery charges. We round down to whole points for each order: qualifying product spend of £25.75 earns 25 points.
The same calculation applies to online, phone, email and returned order-form purchases. Staff add purchase points manually within five working days of receiving full payment. This also applies to approved business customers using credit terms; points are not awarded until the order has been paid in full.
Points earned from an order can only be used on a future purchase. Subscription payments do not earn points, and rewards cannot be redeemed against subscription payments. We will review subscriptions after Christmas.
YOUR 800-POINT DELIVERY REWARD
Exchange 800 available points for standard delivery of one parcel to one delivery address. There is no minimum product spend, and you may use one 800-point delivery reward per order.
The reward applies across all our delivery areas: mainland UK, including the Highlands, Northern Ireland, the Isle of Man and the Channel Islands.
If an order contains more than one parcel, the reward covers the parcel with the highest standard delivery charge. Other parcels remain chargeable at the normal rate. Any specially agreed express or timed-delivery surcharge is payable by the customer.
For multi-parcel orders, contact us before checkout or, for phone, email and returned order-form purchases, when placing your order. Staff will confirm and apply the correct delivery deduction before you pay and before we accept the order.
The reward may be used alongside a product discount or promotional offer where that offer’s conditions allow. To combine a product discount code with the delivery reward, contact staff before checkout, including for single-parcel orders, so we can confirm and apply the eligible combined savings before you pay.
REQUESTING AND USING A REWARD
Request the delivery reward when placing your order, whether online, by phone, by email or by returned order form. We do not retrospectively refund delivery charges where the reward was not requested when ordering.
You must already have 800 points available when placing the order, or hold an unused delivery voucher previously issued in exchange for 800 points. Issuing a voucher uses those points; we will not deduct them a second time when you use that voucher.
Points and free-delivery vouchers do not expire. A voucher can be used once.
CANCELLATIONS, REFUNDS AND RETURNS
If a purchase is cancelled or refunded, we deduct the points earned in proportion to the qualifying product amount refunded.
If that deduction takes your effective points balance below zero because points have already been used, future earnings first clear the shortfall before you can claim another reward.
If an order on which you used the delivery reward is cancelled before dispatch, we return the 800 redeemed points to the business’s loyalty account. The corresponding voucher cannot also be used again.
If delivery has taken place and goods are later returned by agreement, the 800 points remain spent. This does not restrict remedies for faulty or incorrectly supplied goods. Our normal Terms & Conditions continue to apply to orders and returns.
EXISTING POINTS, VOUCHERS AND FUTURE CHANGES
You keep points already earned when the updated programme takes effect.
We will give existing loyalty members at least 30 days’ notice before withdrawing the 200-point reward for 10% off orders over £300. It will remain available to claim during the notice period. Any 10% reward voucher already claimed remains valid until its existing expiry date, subject to its original conditions.
We will give at least 30 days’ notice of future programme changes and honour points already earned and vouchers already issued.
QUESTIONS ABOUT YOUR POINTS OR REWARD
Email sales@whiteboxcompany.co.uk or call 01273 009496. Please provide your loyalty account’s registered email address and the relevant order reference.
Please read our Terms & Conditions and Privacy Policy alongside this programme information.