SHIPPING POLICY
We supply care homes and other businesses only; we do not accept purchases by individuals or families for personal use.
We deliver through our chosen delivery partner to mainland UK, including the Highlands, Northern Ireland, the Isle of Man and the Channel Islands. Delivery charges are per parcel and depend on destination; the total is shown at checkout or included in your quotation before ordering. For deliveries to Jersey or the Isle of Man, contact us for a delivery quotation before ordering until delivery prices are confirmed.
For orders received from January to September, normal estimated delivery is seven working days from acceptance until delivery to the customer. Christmas orders may take longer. Free local delivery is available for eligible addresses within 5 miles of Brighton, with no minimum order value, and covers every parcel in the order using our standard delivery service. Express or timed delivery, whether inside or outside the free local-delivery area, must be agreed before ordering, with availability and any surcharge confirmed in writing.
Christmas 2026: standard orders and cleared payment must reach us by 5pm UK time on 16 December 2026 for delivery in time for Christmas in all our delivery areas. Approved business customers retain their agreed credit terms. Bespoke Christmas order deadlines are agreed individually in writing. After the deadline, contact us first; Christmas delivery is promised only if we confirm it in writing.
If you need delivery by a particular date, contact sales@whiteboxcompany.co.uk or 01273 009496 before ordering.
RETURN POLICY
We accept new orders only from care homes and other businesses buying for business purposes. Business purchases do not carry a consumer cooling-off right.
Changes, cancellations and non-faulty returns after order confirmation require our prior agreement. We may charge reasonable, evidenced and unavoidable costs already incurred, taking reasonable steps to reduce them. We will agree any non-faulty return conditions and return delivery costs in writing.
For damaged, missing, incorrect or faulty goods, contact us promptly with your order details. We will investigate and agree an appropriate remedy under the contract and applicable law. These terms do not exclude rights that cannot lawfully be excluded.
Existing personal-use orders retain the terms and legal rights that applied when they were accepted; this change does not remove those rights.
Email sales@whiteboxcompany.co.uk or call 01273 009496. Write to or return goods to White Box Gift Company Limited, trading as White Box Care, Unit 5, Farrington Enterprise Estate, Hoyle Road, Peacehaven, BN10 8LW.
PAYMENT METHOD
We accept card or payment link, bank transfer and cheque. The payment methods available for your order are shown at checkout or confirmed with you.
Approved business customers with agreed credit terms must pay within 30 days of delivery. All other customers must pay in full before dispatch, whichever payment method they use.
Cheques must clear before dispatch, except for approved business customers with agreed credit terms. Please send cheques to White Box Gift Company Limited, Unit 5, Farrington Enterprise Estate, Hoyle Road, Peacehaven, BN10 8LW.
If your care home pays through head office, please contact us before ordering to arrange an approved business account and provide the correct invoice details. Your order is accepted when we send the order confirmation email.
For payment or invoice enquiries, email sales@whiteboxcompany.co.uk or call 01273 009496.